Returns & Exchanges
At Grace Rose Farm, we strive for the highest quality in every bloom, but if your order arrives damaged or unsatisfactory, we are committed to making it right. Please contact us within 24 hours of delivery to initiate a claim for a replacement or store credit.
Document the Issue
Take clear photos of the flowers and the shipping box within 24 hours of arrival to help us assess the condition of your order.
Contact Support
Email our customer care team with your order number and the photos of your damaged or incorrect items.
Wait for Review
Our floral experts will review your claim within 1-2 business days to determine the best resolution for your specific case.
Receive Resolution
Once approved, we will issue a store credit or arrange for a replacement shipment to ensure you have a beautiful floral experience.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing